According to industry sources, the Philippines expects to boost its revenues from call centers to nearly $15 billion by 2016.
The Philippines was formerly a Spanish colony.
However, not many Filipinos speak the colloquial language Spanish today. But the ones who do, are fast realizing that it enables them to secure higher wages in the outsourcing industry!
The call centers in the Philippines have been expanding their market from being predominantly English-speaking to other languages – with a big focus on Spanish.
The governments of Spain and the Philippines have teamed up to establish crash language courses which could make the Philippines a leader in the growing call-center industry.
A Google search on ‘Philippines Spanish Call Centers’ today, will yield numerous results with job openings in some of the biggest call centers in the Philippines.
The aim is also to serve the growing Hispanic market in the USA, and in Latin America. These constitute several millions of Spanish-speaking people growing at a much faster rate than any other demographic with a purchasing power estimated at around $1.5 trillion by 2015 (Nielsen Report).
Given the size, the call center opportunities for serving this market are tremendous – and being bi-lingual (English and Spanish) pays a premium.
As a YaleGlobal report points out:
A vanguard of Filipinos are discovering that they can earn double, even triple, the amount that their counterparts receive if they can trill phrases like “¿Puede darme su número de tarjeta?” = Can you give me your card number?
On-line job ads are popping up as companies like Stream Global Services, Convergys, Sutherland Global Services and Sykes Asia, Inc. have figured that assembling teams of bilingual English/Spanish-speakers would be a worthwhile experiment.
Clearly, knowing Spanish is a big plus for call center employees looking to secure higher wages in the Philippines!